Table 5 Oral Communication Task for Pretest and Posttest

Role A: You’re a hotel clerk.

Please follow the instruction:

1. Read the scenario and task instruction for 5 min.

2. Begin your role play with your partner for 10 min maximum.

3. Reminder: Act like you’re a real hotel clerk and make sure that the options you provide meet guest’s needs and follow the hotel’s policies at the same time.

Task Scenario:

You are the hotel clerk at the Oasis Inn. You are helping a guest who is now checking in. The hotel has undergone many changes recently and the hotel clerical staff have been replaced; thus, there is no previous information about the customers. Due to hotel policy, you only accept credit card from foreigners. As this is a resort area, breakfast will be served relatively late at 8:00 am. The hotel has increased the room rates.

Rates: Single room $300; Double room (no shower) $400, Twin room (shower) $450, Suite room $800. All single rooms are booked for tonight.

Your task is to:

1. Help the guest check in

2. Respond to the guest’s inquiries

3. Help book a new tour

Role B: Y ou’re a guest, checking in at a hotel

Please follow the instruction:

1. Read the scenario and task instruction for 5 min.

2. Begin your role play with your partner for 10 min maximum.

3. Reminder: Act like you’re in a real trip and feel free to ask for discounts or reschedule to meet your travel plans.

Task Scenario:

You are on a trip in Florida, America. You are checking into a resort hotel. You booked a single room from Taiwan on hotel.com for two nights. You did not confirm the price of the room at that time but your travel guidebook has information about the prices, which states that your desired room costs 200 US dollars per night. Please use a traveler’s check for payment and ask about the time of breakfast tomorrow morning. You intend to join a yacht tour, which your guidebook states will start at 8:00 a.m.

Your task is to:

1. Complete the check-in process

2. Confirm the inquiries you have

3. Book a new tour