Table 10 Support services in online assessment systems
From: Emerging trends of online assessment systems in the emergency remote teaching period
Support services | f | % |
|---|---|---|
Frequently asked questions | 20 | 90.9 |
Help documents | 17 | 77.3 |
Technical support module | 16 | 72.7 |
Live chat module | 14 | 63.6 |
Demo module/page | 13 | 59.1 |
System test page | 13 | 59.1 |
Calculator | 12 | 54.5 |
Customization of the interface | 2 | 9.1 |